Help & Frequently Asked Questions


Why should I register for approval on this site?

What does "approved" mean?

How do I get access to more than one subject area?

What is "My Desktop"?

I can't open my electronic inspection copy any more?

What do I need to view your e-inspection PDFs?

Information on this website's terms and conditions of use

Information on our privacy policy

How can I access an instructor manual for a specific book?

Why should I register an adoption?


Why should I register for approval on this site?

When you provide your contact, teaching and course information with Elsevier, your registration will be forwarded to the Elsevier representative who covers either the subject area(s) you teach in or the geographical region in which you are located. After the information you have provided has been confirmed and approved by your rep, you will be able to access the ancillary material in the subject area you selected during the registration process.

We invite you to register today!

Prior to registration, you may contact our Academic Sales teams at:

In the Americas & Asia: [email protected]
In EMEA: [email protected]
In Australia & New Zealand: [email protected]
Global technical support for this site: [email protected]

What does "approved mean"?

As an approved instructor, you can:

  • Access exclusive web-based instructor ancillaries and teaching support materials
  • Review electronic exam copies right from your desktop
  • Register your adoption, letting us know which Elsevier textbooks you are using, when, and for which course(s)
  • Purchase books directly from Elsevier
  • Get in touch with your Elsevier Textbook representative

*Upon approval. Review/inspection copies may not be available in all regions. If your request is declined, please contact your sales representative for more information.

How do I get access to more than one subject area?

When you register, you can only pick one subject area. However, once you have filled in this form you may go to any subject area and click on the "Request Access to this Subject Area" that appears at the top of the subject area home page. You do not need to wait to have your registration approved.

What is "My Desktop"?

"My Desktop" acts as a convenient short-cut to those Elsevier books that you are interested in.

The books on your desktop comprise:

  • Books that you are inspecting. These also show up on the "My Inspections" page.
  • Books for which you have registered an adoption. These also show up on the "My Adoptions" page.
  • Books that you have manually added to your desktop.

You may choose to remove any title.

You can also view all the requests you have made to your rep via textbooks.elsevier.com via the "My Requests" tab.

How can I access an instructor manual for a specific book?

First, search for the book and see if it has a supporting material. If it does, and you have access to its subject area, you will be able to access by clicking on the "manual" link. If you don't have an account on textbooks.elsevier.com, you'll need to register and request access to the book's subject area. (Some books are in more than one subject area, please choose the most appropriate one for your needs). If you already have an account on textbooks, but don't have access to the right subject area, please follow the "request access" link at the top of the subject area home page. Your representative will process your application and let you know when access has been granted.

I can't open my electronic inspection copy any more.

Our electronic inspection copies are protected by a programme called WebPublisher. Within your approved subject area(s), you are permitted to view any available electronic inspection copy for a period of fifteen days. You may apply for a limited extension from your rep. Please use the form provided on the book details page.

Why should I register an adoption?

Instructors who register an adoption with us may receive course-long access to the electronic copy (subject to availability and approval). Your adoptions will appear permenantly on your desktop.

What do I need to view your e-inspection PDFs?

Our e-inspection copies will work on Windows PC and MacOSX. There are known issues with the Safari browser running on a MAC. If you experience problems with this setup, please try a different browser.

In order to open an e-inspection copy on textbooks.elsevier.com, you will need to ensure that the following is installed on your computer:

·  Adobe® Acrobat® 5.0 or later (Adobe Reader® or full version)

·  the FileOpen plug-in. Note: the it is a plug-in to Adobe Acrobat, so you must have Acrobat installed before installing FileOpen. If you need to install Adobe Acrobat, it can be downloaded from: http://www.adobe.com/products/acrobat/readstep2.html
Once you have Acrobat installed, please use the link below to install the plug-in.
http://plugin.fileopen.com.

The installer may need to alter your Acrobat settings to allow non-Adobe plug-ins to be installed and to close Acrobat if it is running. You must agree to allow these changes for the install process to complete successfully.
Note: if this is not your personal computer, you may need a system administrator to install new software to this computer.

This website's terms and conditions of use

This web site ("Site") is owned and operated by Elsevier Inc., 170 South Independence Mall, Philadelphia, PA, 19106-3399, USA ("Elsevier," "we," "us" or "our").  By accessing or using the Site, you agree to be bound by the terms and conditions below ("Terms and Conditions"). These Terms and Conditions expressly incorporate by reference and include the Site's Privacy Policy and any guidelines, rules or disclaimers that may be posted and updated on specific web pages or on notices that are sent to you. If you do not agree with these Terms and Conditions, please do not use this Site.  Elsevier reserves the right to change, modify, add or remove portions of these Terms and Conditions in its sole discretion at any time and without prior notice. Please check this page periodically for any modifications. Your continued use of this Site following the posting of any changes will mean that you have accepted the changes. 

Copyrights and Limitations on Use

All content in this Site, including site layout, design, images, programs, text and other information (collectively, the "Content") is the property of Elsevier and its affiliated companies or licensors and is protected by copyright and other intellectual property laws.  You may not copy, display, distribute, modify, publish, reproduce, store, transmit, create derivative works from, or sell or license all or any part of the Content, products or services obtained from this Site in any medium to anyone, except as otherwise expressly permitted under applicable law or as described in these Terms and Conditions or relevant license or subscriber agreement.  You may print or download Content from the Site for your own personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices. You may not engage in systematic retrieval of Content from the Site to create or compile, directly or indirectly, a collection, compilation, database or directory without prior written permission from Elsevier.  You agree that you will not use any robots, spiders, crawlers or other automated downloading programs or devices to: (i) continuously and automatically search or index any Content, unless authorized by us; (ii) harvest personal information from the Site for purposes of sending unsolicited or unauthorized material; or (iii) cause disruption to the working of the Site. If this Site contains robot exclusion files or robot exclusion headers, you agree to honor them. Any questions about whether a particular use is authorized and any requests for permission to publish, reproduce, distribute, display or make derivative works from any Content should be directed to Elsevier Global Rights.  You may not use the services on the Site to publish or distribute any information (including software or other content) which is illegal, which violates or infringes upon the rights of any other person, which is abusive, hateful, profane, pornographic, threatening or vulgar, which contains errors, viruses or other harmful components, or which is otherwise actionable at law. Elsevier may at any time exercise editorial control over the content of any information or material that is submitted or distributed through its facilities and/or services.  You may not, without the approval of Elsevier, use the Site to publish or distribute any advertising, promotional material, or solicitation to other users of the Site to use any goods or services. For example (but without limitation), you may not use the Site to conduct any business, to solicit the performance of any activity that is prohibited by law, or to solicit other users to become subscribers of other information services. Similarly, you may not use the Site to download and redistribute public information or shareware for personal gain or use the facilities and/or services to distribute multiple copies of public domain information or shareware. Access to and use of the online editions of textbooks through the TEXTBOOKS.ELSEVIER.COM website is for individuals only; library and institutional access and use is strictly prohibited. For information on products and services available for institutional access, please contact our Customer Service Center.

Trademarks

All trademarks appearing on this Site are the property of their respective owners.

Links to Other Sites

The Site may contain hyperlinks to other sites or resources that are provided solely for your convenience. Elsevier is not responsible for the availability of external sites or resources linked to the Site, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Transactions that occur between you and any third party are strictly between you and the third party and are not the responsibility of Elsevier. Because Elsevier is not responsible for the availability or accuracy of these outside resources or their contents, you should review the terms and conditions and privacy policies of these linked sites, as their policies may differ from ours.

Disclaimer of Warranties and Liability

Neither Elsevier, its affiliates, nor any third-party content providers or licensors makes any warranty whatsoever, including without limitation, that the operation of the Site will be uninterrupted or error-free; that defects will be corrected; that this Site, including the server that makes it available, is free of viruses or other harmful components; as to the results that may be obtained from use of the Content or other materials on the Site; or as to the accuracy, completeness, reliability, availability, suitability, quality, non-infringement or operation of any Content, product or service provided on or accessible from the Site.  THIS SITE AND ALL CONTENT, PRODUCTS AND SERVICES INCLUDED IN OR ACCESSIBLE FROM THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND (EXPRESS, IMPLIED AND STATUTORY, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF TITLE AND NONINFRINGEMENT AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), ALL OF WHICH ELSEVIER DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW. YOUR USE OF THE SITE IS AT YOUR SOLE RISK.  To the extent permissible under applicable laws, no responsibility is assumed for any injury and/or damage to persons, animals or property as a matter of products liability, negligence or otherwise, or from any use or operation of any ideas, instructions, methods, products or procedures contained in the Site. If the Content contained on this site contains medical or health sciences information, it is intended for professional use within the medical field. No suggested test or procedure should be carried out unless, in the reader's judgment, its risk is justified. Because of rapid advances in the medical sciences, we recommend that the independent verification of diagnoses and drug dosages should be made. Discussions, views, and recommendations as to medical procedures, products, choice of drugs, and drug dosages are the responsibility of the authors.  NEITHER ELSEVIER NOR ANY OF ITS AFFILIATES OR LICENSORS SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY, CAUSED IN WHOLE OR PART BY ITS NEGLIGENCE OR CONTINGENCIES BEYOND ITS CONTROL IN PROCURING, COMPILING, INTERPRETING, REPORTING OR DELIVERING INFORMATION THROUGH THE SITE. IN NO EVENT WILL ELSEVIER, ITS AFFILIATES OR LICENSORS BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON SUCH INFORMATION. ELSEVIER AND ITS AFFILIATES AND LICENSORS SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR SIMILAR DAMAGES) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  Elsevier neither endorses nor takes responsibility for any products, goods or services offered by outside vendors through our services or advertised on our system.

Systems Reliability

Elsevier aims to keep the Site available twenty-four (24) hours a day, seven (7) days a week and to maintain saved information. However, due to technical failures, acts of God or routine maintenance, availability may be limited and/or information may be lost. Elsevier shall not be liable for lost information or non-availability of the services.

Indemnification

You hereby agree to indemnify, defend and hold Elsevier, its directors, officers, shareholders, parents, subsidiaries, affiliates, agents and licensors harmless from and against any and all liability, losses, damages and costs, including, without limitation, reasonable attorneys' fees, arising from your use of the Site or Content.

Export Control

You acknowledge that U.S. export control laws and regulations apply to this site, including the Export Administration Regulations of the U.S. Department of Commerce, which prohibit the export or re-export of products and technology to certain countries and persons. You agree to comply strictly with all U.S. export laws, regulations and orders, and assume sole responsibility for obtaining any required licenses to export or re-export products or technology.

Governing Law and Venue

These terms and conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflicts of law principles. You hereby submit to and agree that the sole jurisdiction and venue for any actions that may arise under or in relation to the subject matter hereof shall be the courts located in the State of New York.

Last revised: 17 February 2005

Privacy Policy

This web site ("Site") is owned and operated by Elsevier Inc., 170 South Independence Mall West, Philadelphia, PA, 19106-3399, USA ("Elsevier," "we," "us" or "our"). Elsevier is committed to maintaining your confidence and trust with respect to the information we collect from you. This privacy policy sets forth what information we collect about you, how we use your information, and the choices you have about how we use your information.

Collection of Information Provided By Your Browser And Through Use Of Cookies

Collection and Registration of Personal Information

How Personal Information Is Used

Disclosure of Personal Information to Third Parties

Access and Changes to Your Registration Information and Preferences

Retention of Personal Information

Our Commitment to Data Security

About This Privacy Policy

Questions, Complaints and Dispute Resolution

Collection of Information Provided By Your Browser And Through Use Of Cookies

This Site automatically collects information on our server logs from your web browser regarding your use of the Site. Examples of information we collect automatically from all users include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; and full Uniform Resource Locator ("URL") click stream data, including date and time, and content you viewed or searched for on the Site. This Site also collects information through the use of "cookies." Cookies are anonymous, unique alphanumeric identifiers sent to your browser from a web site's computers and stored on your computer's hard drive. The type of information we collect as a result of a cookie being stored on your computer is specific to your computer. We use "session" cookies to collect information about your use of the Site (e.g., whether you are logged in) and so that you may view articles, abstracts or other records and browse from page to page. These cookies are temporary and are deleted when you close your browser. We use "persistent" cookies to give you a more personalized browsing experience and help you navigate the Site more efficiently.We collect and use, and may from time to time supply third parties with, this information only as anonymous, aggregated user data for the purposes of usage analysis, quality control and administering and improving the Site. You can prevent your browser from accepting new cookies, have the browser notify you when you receive a new cookie, or disable cookies altogether by accessing your browser's preferences menu. If you choose to disable cookies altogether, you can use the Site but will not be able to register, login to the Site with a personal User Name and Password, or make use of the advanced personalization features of the Site, although the basic features and functionality offered to unregistered users of the Site will be possible to use.

Collection and Registration of Personal Information

We sometimes request users of the Site to provide personal information. The information collected from a user is strictly voluntary and may include contact information such as the user's name, e-mail address, and postal address.In order to access certain content and to make use of the full functionality and advanced personalization features of the Site such as full text online, image banks, saved searches, and integration links, we may ask you to register and obtain a personal User Name and Password. You may be prompted to register when you:

Choose the "Register" link from the home page or login screens

Use personalization features

Order an inspection copy

Access second-level content such as manuals, e-inspection copies and adoption copies.

The information collected from the registration form that is presented to users when they choose to register may include contact information such as the user's name, e-mail address, postal address, institution, and country ("Registration Information"). The Registration Information is linked directly to a personal User Name and Password chosen by the user and can only be retrieved by supplying the correct User Name and Password that is linked to that profile.

How Personal Information Is Used

We use the personal information that you provide for such purposes as:

completion and support of the activity for which the information was provided, such as allowing access to or delivery of our products or services, processing or fulfilling an order, or responding to your requests or inquiries

website and system administration, such as for the technical support of the Site and its computer system, including processing computer account information, information used in the course of securing and maintaining the Site, and verification of Site activity by the Site or its agents

research and development to enhance, evaluate and improve the Site and our services

tailoring or customizing content or design of the Site during a single visit to the Site and individualized personalization of the Site on repeat visits

pseudonymous analysis to create a profile used to determine the habits, interests or other characteristics of users for purposes of research, analysis and anonymous reporting

communicating with you about changes or updates to the Site and our services and, with your consent, special offers, promotions or market research surveys

 

Disclosure of Personal Information to Third Parties

Access to your personal information is restricted to our employees, agents, representatives and service providers, such as our data processing, printing and fulfillment operations, for the purposes set forth above. Your personal information may be used by all of our trading names and transferred to countries outside of the European Economic Area ("EEA"), including to the United States, for processing. These countries may not have similar data protection laws to the EEA. If we transfer your information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected. In addition, if you access the Site while you are outside of the EEA, your information may be transferred outside of the EEA in order to provide you with such access.With your consent, we also may share your personal information with our affiliated group companies located both inside and outside of the EEA in Argentina, Australia, Brazil, Canada, China, India, Japan, Malaysia, New Zealand, Philippines, Russia, Singapore, South Korea, Switzerland, Taiwan and the United States and/or with non-affiliated third parties located inside and outside of the EEA that wish to send you information about their products and services that may be of interest to you, and users who have consented to receive such information may receive communications from these third parties. If you wish us to pass your personal information to third parties, please tick the appropriate check box when you register for personalized services or access.We will not otherwise disclose any personal information without your consent except under the following circumstances:

§         in response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims;

§         if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law; and

§         if Elsevier, this Site or a related asset or line of business is acquired by, transferred to or merged with another company.

Access and Changes to Your Registration Information and Preferences

Registered users may access their identified contact information and other Registration Information and correct any discrepancies or update information by contacting our Customer Service Center at the email address or telephone number detailed below or selecting the relevant "My Profile" link at any time. The accuracy of such information is solely the responsibility of the user. No access is given to other data that may have been collected about users. If you wish to receive alerts, newsletters, new product announcements, market surveys, special offers or promotions, please tick the appropriate check box when you register for personalized services or access. If you wish to cease receiving any of this information, amend your preferences either by contacting our Customer Service Center at the email address or telephone number detailed below, selecting the relevant "My Profile" link at any time or by using the "opt-out" or unsubscribe option or other means provided within the communications you receive. We reserve the right to notify you of changes or updates to the Site whenever necessary.

Retention of Personal Information

We retain the personal information we collect from you for as long as the information is relevant to our business purposes or until you request that we remove the data by contacting our Customer Service Center at the email address and telephone number detailed below.

Our Commitment to Data Security

We recognize that your privacy is important to you, and therefore we endeavor to keep your personal information confidential. The personal and demographic information about each user is stored on our servers that are behind a firewall and physically housed within a secured data center. Furthermore, our internal practices help protect your privacy by limiting employee access to and use of such information. However, we do not represent, warrant, or guarantee that your personal information will be protected against unauthorized access, loss, misuse, or alterations, and do not accept any liability for the security of such information submitted to us nor for your or third parties' use or misuse of such information.

About This Privacy Policy

The foregoing is the current privacy policy of the Site. We reserve the right to change this policy at any time without notice. Any changes to this policy will be posted on this webpage. Our policy does not create a contract or any legal rights. This privacy policy applies solely to the information you provide while visiting this Site. The terms of this privacy policy do not govern personal information furnished through any means other than this Site (such as via telephone or postal mail). This Site may contain links to other websites that are beyond our control. Other websites to which you link may contain privacy policies that are different from this privacy policy. We encourage you to check the privacy policy of each website you visit before submitting any information to them.[Back to top]

Questions, Complaints and Dispute Resolution

If you have any questions or comments regarding this privacy policy, please contact us via our email: [email protected]

If at any time you believe that we have not adhered to this privacy policy or you have a complaint regarding the way your personal information is being handled, please contact our Customer Service Center. Disputes under this privacy policy will be resolved by our Customer Service Center, which will use commercially reasonable efforts to promptly investigate, and if necessary, to correct any problem. Last revised: 17 February 2005